Last Updated: August 21, 2026
Thank you for shopping at [Your Website Name] ([your‑website.com]). This policy explains our return, exchange and refund rules for both custom‑made and non‑custom products.
1. Custom‑Made Products (Pet Portrait Canvas)
All personalized custom pet portraits are made specifically according to your photos and requirements. Custom items are NOT eligible for return or refund without verified manufacturing quality damage.
- Before you approve the digital design draft: You are allowed to cancel your custom order and get a full refund.
- After you confirm and approve the artwork draft: Production will start right away. Orders can no longer be canceled, returned or refunded.
- Slight color differences between the real finished product, website sample pictures and digital preview draft do not count as a quality defect.
- If you receive an item with factory‑caused damage or printing defects, please contact us within 7 calendar days of delivery, and provide clear photos to prove the problem. We will arrange a reprint solution for you.
2. Non‑Custom / Ready‑Made Products
For non‑personalized in‑stock items: You may apply for a return or refund within 14 calendar days from the delivery date. Products must be unused, undamaged and kept in original condition to qualify for returns.
- First return: Please check our product page to confirm who bears the return shipping cost.
- Second return for the same order or repeated returns: Buyer is responsible for all return shipping fees. We reserve the right to reject returned goods that are damaged, worn or incomplete.
3. Important Color Disclaimer
Minor color variations may exist between physical goods and screen images, due to different monitor settings and printing process. Slight color difference is not considered a valid reason for return.
4. Shipping‑Related Damage
Damage, bending caused during transit is not covered under our production warranty. We recommend you inspect your package immediately upon receiving.
5. How To Start a Return Request
Send an email to our customer‑support team: support@youremail.com Please include your order number and clear photos of your product in the message. We will reply within 24 working hours.
6. Contact Information
If you still have questions about our return policy, reach us via email: support@youremail.com